ball8 Privacy Policy

1.1 Personal Identification Information

During account registration and verification, we may collect the following information:

• Full name (as per national ID card or passport)
• Date of birth (for age verification — only users aged 21 or above are eligible)
• Email address
• Mobile number (for bKash, Nagad, Rocket, Upay verification)
• National ID card number or other identity documents (as part of the KYC process)
• Address details (if required)

1.2 Financial Information

We collect the following information for transaction processing:

• bKash, Nagad, Rocket, or Upay account number (mobile banking)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction date, amount, and method

We do not store any full card numbers or banking passwords. All financial information is stored in encrypted form.

1.3 Usage Information and Technical Data

Information collected automatically for platform improvement and security:

• IP address and device identifier information
• Browser type and version, operating system
• Cookies and session data
• Page visits, click patterns, and time spent on the site
• Gaming activity history and preferences
• Login and logout times

2.1 Providing Core Services

• Creating and managing accounts
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer)
• Managing bonuses, promotions, and VIP benefits
• Recording and storing gaming activity
• Providing 24/7 live chat support

2.2 Security and Fraud Prevention

• Account identity verification (KYC)
• AML monitoring to prevent money laundering and fraud
• Detecting unusual transactions and suspicious activity
• Preventing the creation of multiple accounts
• Ensuring the platform's cybersecurity

2.3 Service Improvement and Communication

• Improving platform performance and user experience
• Planning new features and game additions
• Sending important account notifications (by email)
• Informing users about promotions and bonus offers (with consent)
• Promoting responsible gaming and providing related information

3.1 Types of Cookies

• Essential Cookies: Maintaining login sessions, storing security tokens — the site cannot function properly without these.
• Functional Cookies: Remembering language preferences, game settings, and personalized experience.
• Analytics Cookies: For measuring site traffic and understanding user behavior (anonymous data).

3.2 Cookie Controls

You can control or disable cookies from your browser settings. Please note that disabling certain essential cookies may prevent some ball8 services from working correctly, such as login or transaction processing.

4.1 Authorized Third Parties

Limited information sharing may occur in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay, and associated banks — only the information necessary to complete a transaction.
• Game Providers: Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, NetEnt — for the purpose of providing gaming services.
• Technology Partners: Providers of site hosting, security, and analytics services.
• Legal Obligations: In response to valid requests from relevant authorities, in accordance with applicable law.

4.2 What We Do Not Do

• We do not sell your information to advertisers.
• We do not share your personal information with any unrelated third parties.
• We do not use your information for marketing purposes without your consent.

5.1 Technical Protection

• SSL/TLS Encryption: All data transfers are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Firewall and Anti-Fraud Systems: Active monitoring to prevent unauthorized access and fraud.
• Two-Factor Authentication (2FA): An additional security layer for account access.
• Regular Security Audits: Regular security reviews conducted by third-party experts.

5.2 Your Responsibilities

You also have a role to play in keeping your account secure:

• Use a strong and unique password.
• Never share your login credentials with anyone.
• If you notice any suspicious activity, contact us immediately.
• Always log out after using a public or shared device.

6.1 Retention Period

ball8 retains information according to the following policy:

• Active Account Data: Complete information is retained for as long as the account remains active.
• Transaction Records: Financial transaction information is retained for a defined period as required by law.
• After Account Closure: Information from closed accounts is kept for a limited period for security and legal reasons, then securely deleted.
• Technical Logs: Site usage logs are generally deleted automatically after 90 days.

7.1 Your Rights

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information (where there is no legal obligation to retain it).
• Right to Restrict Processing: In some cases, you can limit how your information is used.
• Right to Opt Out of Marketing: You can stop promotional communications at any time.

To exercise these rights, contact our support team: [email protected]

ball8 strictly prohibits anyone under the age of 21 from using the platform. We verify age at registration and may request additional identity documents in cases of doubt. If we become aware that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

A message to parents: please monitor your children's online activity and make them aware of the dangers of online gambling. To learn more about responsible gaming, visit our Responsible Gaming page.

ball8 reserves the right to update this privacy policy from time to time. For significant changes, we will send a notification to your registered email address and update the "Last Updated" date at the top of this page.

Continuing to use the platform after any changes will be considered your acceptance of the revised policy. We therefore advise you to review this page regularly.